FAQs

Q. What care should I take while buying or selling the Securities?

A. Purchase or sell securities only through authorized stockbrokers duly registered with Securities and Exchange Board of India (SEBI). Ensure that you receive a Contract Note for all transactions from the Stock Broker. The broker's stamp with the SEBI registration/Code number should be on the reverse of the transfer deed(s) where the shares are transacted in the Physical Form.

For securities held in electronic form, please contact your depository participant.

Q. Why should I keep securities in joint names?

A. It is advisable to register securities in joint names in order to facilitate succession as the procedure to obtain the Succession Certificate from the Court is very cumbersome and time consuming.

Q. If I wish to add the name of my spouse, children or any other person, what procedure should I follow?

A. Addition of the name of a joint holder, even a family member, is considered a "Transfer" and will attract the provisions of transfer of shares including the affixing of share transfer stamp stamps. A regular transfer deed would be required to be executed. Blank transfer deeds would be available with your local stockbroker / stock exchange.

For securities held in electronic form, please contact your depository participant.

Q. How can I avail the nomination facility?

A. For securities held in physical form, you may nominate a person by completing form 2B (Click here for Nomination Request Form) and registering the same with the Registrar and Transfer Agent (RTA) of the Company.

For securities held in electronic form, please contact your Depository Participant.

Note: No request for registration of nomination and/or any change therein shall be entertained over Fax/e-mail.

Q.Who is the Share Transfer Agent (STA) of the Company?

A. Share Transfer Agent
Zuari Finserv Limited
Corporate One,1st Floor
5,Commercial Centre
Jasola
New Delhi - 110 025
India
Phone : (011) 4169 7900, (011) 4658 1300
Fax : (011) 4063 8679

Q. What is the procedure for transfer of securities?

A.We recommend the following in the interest of investors:

• Please ensure to fill in all the columns on the transfer deed(s) (Form-7B/SH-4) properly and sign the transfer deeds before delivering the same to the Company/STA for transfer in your favour. The transfer stamps are to be affixed @ 0.25 % of the market value or the face value whichever is higher of the securities on the date of execution.
• Please ensure that the transfer deed is valid when lodged with the Company for transfer. The validity of the transfer deed for listed companies is one year from the date of presentation or the date of book closure first time after the date of presentation, whichever is later. Please see that the date of execution should be after the date of delivery by the broker.
• In case the transferor has signed the deed(s) through a constituted attorney, kindly check that the registration number (with the Company) of the Power of Attorney is mentioned on the reverse of the transfer deed(s).
• If you are seeking transfer of securities in your favour on the basis of transfer deed(s) signed on your behalf by your constituted attorney, please attach the certified copy of the Power of Attorney, duly notarised and obtain a registration number from the Company. In case you have already registered the said Power of Attorney with the Company, kindly quote the registration number in the forwarding letter.
• Kindly mention your complete and correct address with PIN code number to avoid the risk of non-delivery of the transferred certificate(s)/ dividend warrant(s) etc. Also mention your telephone / mobile number and email ID r to enable us to contact you immediately in case of minor objections thus obviating the need of returning the securities under objection.
• Also furnish a certified copy of your PAN card for the registration of shares. It is better to get the securities registered in joint names or appoint a Nominee to avoid procedural difficulties for transmission of securities in the unfortunate event of death of the registered holder.
• It is advisable to retain the scanned images / photocopies of the transfer deeds, share certificates, forwarding letter and also the postal registration slip when you lodge the securities with the Company / STA for reference.

Q. How I can add another person as a join-holder to my shareholding. What is the procedure for the same?

A. Please execute a stamped transfer deed and submit the same to the Company / STA for addition of joint-name. Please note that this will be treated as the transfer of shares and all the provisions of transfer of shares will be applied.'

Q. How will I get the shares registered in the names of my children/relatives to whom I wish to gift some shares?

A. Gifting of shares will be treated as the transfer of shares and all the provisions of transfer of shares will be applicable including the affixing of shares transfer stamps @ 0.25% of the market value or the face value on the date of execution of the transfer deed.

Q.If the holding in joint names and either of the holders is deceased, what is the procedure for deletion of name?

A. Please submit an attested copy of the death certificate of the deceased holder along with the relevant certificates., Certified/self attested copy of PAN card of the survivor(s)and the prescribed transmission form available at Company's website duly completed and signed by the survivors, as per the specimen signatures registered with the Company so that the name of the deceased can be deleted from the Company's records as well as from the certificates.

Attestation on the death certificate should be done by a Notary Public/Bank Manager or a similar Authority holding a Public Office and authorized to use the Seal of his office stating full name, address, and registration no. (in case of notary public) and full name, designation with name and address of bank (in case of bank manager).

For securities held in electronic form, please contact your depository participant.

Q. Alongwith the deletion of the deceased holder's name, can I add another joint holder?

A. Yes, but the transaction would be treated like a normal transfer and would attract the provisions of transfer of shares including the affixing of share stamps. An attested copy of the death certificate of the deceased holder along with the relevant certificates, Certified/self attested copy of PAN card of the survivor(s) and duly completed transfer deed should be submitted to Company / STA.

For securities held in electronic form, please contact your depository participant.

Q. How will the legal heir(s) of the deceased shareholder who held the shares in single name, will get the shares transmitted in his/her/their name(s)?

A. The legal heirs are required to obtain a Succession Certificate or Letter of Administration from the Court of Competent jurisdiction and will have to send the attested copy of the same along with the original share certificates and copy of death certificate (attested copy) of the deceased for the transmission of shares.

Q. I am the legal heir / executor in respect of the sole holder who is now deceased. How do I transmit the shares?

A. Please submit the certificates along with the attested copy of the Succession Certificate or Probate of Will or Letter of Administration obtained in respect of the sole holding. You are also required to forward the prescribed transmission form available at the website of the Company. duly completed and signed by the legal heir(s)/executor(s) whose signature(s) should be verified by his/their bank manager under his official seal stating his full name, designation with name and address of the bank. Attestation on the legal document should be done by a Notary Public under his official seal stating full name, address and registration no.

Q. If the deceased family member who held shares in his/her own name (single) leaves a will, how do the legal heir/s get the shares transmitted in their names?

A. The legal heirs are required to get the will probated by the High Court / District Court of competent jurisdiction and then send a copy of the probated copy of the will. This should be accompanied by a relevant schedule / annexure setting out the details of the shares, the relevant share certificates in original for transmission.

For securities held in electronic form, please contact your depository participant.

Q. What is transposition of name(s)? Can I interchange the order of names for my holdings?

A. Transposition of names(s) and interchange the order of names is the same thing. Transposition of name(s) is the process of changing the sequence of name(s) as appearing on the Share Certificate(s) and in the Register of Members of the Company.

• For shares held in physical form, the request for change in the order of names of registered holders should be made on a plain paper (click here for format). The request should be signed by all the joint holders and submitted along with the share certificate(s), to the Company / STA.

  Please note that you cannot reduce the number or increase the number of shareholders. Such cases would be considered as 'Transfer of Shares' (click here for procedure).

  For securities held in electronic form, please contact your depository participant.

  Note: No request for transposition of name(s) shall be entertained over Fax/e-mail.

• For securities held in electronic form, please contact your Depository Participant.

Q. What should I do if my share certificate(s) is/ are lost /stolen?

A. Please intimate the Company or Share Transfer Agent (STA) of the Company immediately regarding loss of share certificate(s), giving details of folio number(S), certificate number(s) and distinctive numbers, to the extent available.

Further, please also lodge a FIR/Intimation with the local Police Station of your area and send to the Company or STA an acknowledged copy of the FIR/Intimation. The Company / STA will, thereafter, advise you further course of action in the matter.

Q. What is Dematerialization and what are its benefits?

A. This is a process whereby the shares held in physical form are converted into Electronic form. The technique of dematerialization eliminates the time consumption and complex process of shares transferred, the problems of bad delivereries, delay in processing, and most importantly it avoids the fraudulent interception in postal transit.

Procedure for dematerialization of shares has been explained separately.

Q. How do I open an account with Depository Participant and will I be periodically informed about the movement in my shares?

A. You may open an account with a Depository Participant (DP) of your choice. As an investor you will interact with National Securities Depository Limited (NSDL) or Central Depository Services Ltd. (CDSL) through your DP.Your DP will allot you an account number which will serve as a reference for all your future dealings with them.

Your DP will update your account after each transaction, and would periodically furnish you with a statement of holding. You may verify this with your DP at the time of opening your electronic account.

Q. How do I convert my physical share certificates into an electronic holding and will I continue to receive the corporate benefits?

A. To dematerialize your holding, you should first have an account opened with a DP of your choice. You may then hand-over to your DP, the certificates along with the 'Dematerialisation Request Form' (DRF). Only the securities registered in your name can be submitted for dematerialization. Your DP will then send the DRF and the certificates to Company or STA and an electronic request will also be sent through the NSDL/CDSL network reconfirming the same. RTA will verify the documents and if found in order, the dematerialization request will be confirmed to NSDL/CDSL who will in turn inform your DP. In the books of the Company, your folio with STA will be debited and the account of NSDL/CDSL will be credited in respect of such dematerialized securities. NSDL/CDSL in their electronic records will credit the account of your DP. Your DP will then credit your account with the number of securities that have been dematerialized and the securities will thereafter be held in electronic form. This process would take approximately 15 - 20 days.

Yes, all the corporate benefits such as dividend, interest, bonus shares, rights shares etc. will be issued by the Company / STA to the beneficial owners i.e. the accountholders who hold the securities in electronic form. The dividend/interest amounts as and when declared/paid will be sent to you/your bankers directly. The entitlement of rights and bonus shares/debentures wherever applicable, will be credited to the beneficiaries account as per the investors' option and the terms of the issue.

Q. How do I trade (buy or sell) in electronic form?

A. You may buy and sell securities in electronic form through the depositories by coordinating with your broker and your DP. Such transactions would be simpler and faster. Payments for such transactions would be made in the same way as is done for physical certificates. Securities purchased in electronic form are credited to your account on the very next day of payout with no formalities of filling transfer deeds or applying to the Company for registration. All such transactions are exempt from stamp duty and accordingly no share transfer stamps are required to be affixed.

Such transactions are not routed through the Company and the debit/credit takes place directly in the Depository System. However, corporate benefits would be paid to the person holding such securities on the Record date/ Book closure date as applicable.

Q. How can I reconvert my electronic holding into physical form?

A. As per the existing guidelines, an investor can choose to reconvert his electronic holding into physical form at any time through his DP. On receipt of the rematerialisation request alongwith the 'Remat Request Form' (RRF) the Company will issue fresh certificates and dispatch the share certificates to the Investor directly.

Q. What are the charges to be paid to Depository Participant for dematerialization of shares? Who will bear the dematerialization of shares?

A. The charges for the dematerialization of shares will be borne by the shareholder. The charges for the dematerialization of shares differ from DP to DP.It is therefore advisable contact the DP for the details of the charges in question and compare with other DPs too.

Q. I have multiple folios, can I consolidate them into one folio?

A. Yes, you can. If you have more than one folio with identical names and in the same order, please send the request to the Company or STA alongwith the certificates Click here to download the Prescribed consolidated forms.

Q. I have certificates in various denominations, can these be consolidated into marketable lot / single certificate?

A.Yes, please send us the certificates, provided they are under the same folio, alongwith a covering letter to the Company or STA. If they are not under the same folio, but have the same order of names, please follow the procedure mentioned for consolidation of the folios.

Q. I wish to split the share certificate(s) in the marketable lot. What is the procedure for the same?

A. Please forward your share certificate(s) along with a request letter duly signed by all the shareholders, if the shares are in joint names to the Company/STA for the processing of your request for splitting.

Q. How do I record a change in my address?

A. A letter duly signed by the holders stating the new address and all the Folio Nos. may be sent to the Company /STA. An acknowledgement will be sent to your new address confirming the updation of the change in our records.

Please note that requests for change of address over e-mail will not be accepted.

In case you have dematerialized your holdings, please write to your DP immediately and ensure that you receive a confirmation from them having noted your new address.

Q. Over a period of time, my signature has changed. What should I do to change my specimen signature in your records?

A. Any change in the specimen signature should be submitted to the Company or STA after getting the same duly attested by your Bank Manager. This is applicable only for holdings in physical form. (Click here for Change Request Form).

For securities held in electronic form, please contact your depository participant.

Q. How can I have my bank account and bank name printed in the dividend warrant?

A. Insertion of Bank details for printing on Dividend Warrant.

Please write to the Company or STA giving the particulars of your bank name and branch and your account no. and type, which will be recorded with the Company/STA and the same will be used while printing the dividend warrants if the payment is made through warrant.

For securities held in electronic form, please furnish the said information to your depository participant.

Note: No request for recording /changing Bank details shall be entertained over e-mail.

Q. What are the other modes for safeguarding against fraudulent encashment of dividend?

A.Apart from the printing of bank details on the dividend warrants, you can opt for the payment of dividend through (NATIONAL ELECTRONICS CLEARING SERVICES) NECS where you will have to provide the details of your bank account number, address etc. to the Company / STA if the shares are held in physical form.

If the shares are held in electronic form, please furnish these information to your Depository Participant.

Note: No request for recording /changing Bank details/ Bank Mandate/ ECS shall be entertained over email.

Q. How can I avail the nomination facility?

A. For securities held in physical form, you may nominate a person by forwarding a complete Form 2B and registering the same with the Company and Share Transfer Agent (STA) of the Company. Click here to download the Form – 2B.

Q. My shares are held in joint names. Are the joint holders' nominees to the shares?

A. Joint holders are not nominees. They are joint holders of the relevant shares and possess joint rights on the same. In the event of death of any one of the joint holders, the surviving joint holder(s) of the shares is /are the only person(s) recognized by the company as the holders of the shares.

Q. Can a nomination once made be changed?

A. A nomination once made can be revoked by the submitting a fresh nomination. If the nomination is made by joint holders, and one of the joint holders dies, the surviving joint holder/s can make a fresh nomination by revoking the existing nomination.

Q. What is the legal position of the nominee in case of death of the shareholders?

A. Upon the death of a shareholder, the nominee, to the exclusion of any other legal heir / beneficiary, is the only person in whom the shares vest. In other words, in case of a valid nomination, the company will not entertain any claim from legal heirs or beneficiaries and the shares will be transmitted only in favour of the Nominee.

In case the nomination is made by joint holders, it will come into play only upon the death of all the joint holders. Therefore if one of the joint shareholders dies, the shares will devolve on the surviving shareholders to the exclusion of the nominee. In this case, the surviving shareholders may make a fresh nomination if they so desire.

Q. What is the procedure for the nominee to get the shares in his name?

A. Upon the death of a shareholder, the nominee is entitled to have the shares transmitted in his favour. He/she is required to submit a notice in writing to this effect alongwith the share certificate(s of the deceased shareholder(s). Alternatively, the nominee can transfer the shares held by the deceased shareholder to a third party.

If a nominee opts for registration of shares in his name, he is required to produce proof of identity, e.g. copy of passport, driving license, voter's identity card or such other proof to the satisfaction of the company. The nominee should also submit a duly attested specimen signature alongwith a request for transfer.

Upon security of the documents submitted by the nominee, shares will be transmitted in his favour and share certificates will returned to him duly endorsed.

Q. Can the nominee sell the shares without registration in his favour? What is the procedure?

A. Yeas, a nominee can sell the shares to a third party, without registration of shares in his favour. However, the usual procedure for transfer of shares will have to be followed.

Q. I have shares in the demat form. Can I send the nomination form to the company for making a nomination with respect to my shareholding?

A. For making a nomination with respect to dematted shares, you will have to approach your DP. In the account opening form provided by the Depository Participants, there is a provision for providing the name of the nominee. Please consult your Depository Participant for further details.

For securities held in electronic form, please contact your Depository Participant.

Note: No request for registration of nomination and/or any change therein shall be entertained over /e-mail.